The combined solution of Coral Active and NICE offers a superior Agent Experience that allows to deliver a better Customer Experience. Coral Active offers customers a smooth migration to the NICE CXone cloud plus the ability to unify multiple CRMs and enterprise to operate as one.
Coral Active Desktop provides a migration path from traditional/legacy on-premise Contact Center CTI technology, allowing all existing Contact Center integrations to be retained/migrated whilst moving the voice traffic, IVR and routing to the NICE CXone platform.
Deploy the NICE CXone platform in parallel with your existing Voice stack. Coral Active provides the ability to transfer calls between platforms whilst retaining call data and context. This capability allows you to shape call traffic across your platforms to meet volume demands or transfer between platforms to provide specific features that have yet to be migrated.