Coral Active is a Registered Technology Partner with Amazon Web Services (AWS) Partner Network (APN)
Coral Active supports Amazon Connect for companies worldwide by providing a multi-solution, integrated contact center interface with desktop functionality, that integrates to the Amazon Connect platform.
Watch Coral Active and Amazon Connect Work Together
Coral Active helps you both migrate to, and integrate your existing systems with Amazon Connect.
The result is a dynamic integration and automation engine which bridges
Amazon Connect with the world's leading cloud CTI, CRMs and business
apps in real-time, all while driving automation across any number of
connected systems like Salesforce, Service Now, Siebel, Zendesk and
How Coral Active Integrates With Amazon Connect
Enable the impossible
Coral Active guides seamless migration to
Amazon Connect from other contact
Coral Active's integration framework
provides a single, cloud-based interface,
with desktop functionality, that allows
Amazon Connect to run concurrently
with multiple CRMs and CTIs.
Coral Active allows companies to have agents seamlessly transition from their on prem
system to Amazon Connect. Run both at the same time, with the same tools.
Your agents will feel no pain.
Major Telco Needs an Agile Migration to a New
A major Telco needed a more secure method than their current
on-premise CTI offered for connecting thousands of point-of-sale
employees with contact center agents.
The Amazon Connect platform was utilized to route the point-of-sale
calls to the contact center and the entire process was managed via AWS
Hosted Web Forms.
Coral Active streamlined the migration by providing a common Agent
Desktop which allowed the contact center employees to simultaneously
access the full functionality of the previous on-premise CTI solutions and
service the point-of-sale queries via the new Amazon Connect platform,
all in one unified, intuitive interface.
Multinational Telco Needs to On-board Foreign Contact
A multinational Telco needed to bring multiple, disparate foreign contact centers
under centralized corporate control.
On-boarding the Coral Active Desktop at all contact center sites prior to deployment
of Amazon Connect at the international locations made the transition simple.
Coral Active provided a singular platform for the two Voice/CTI technologies,
on-premise CTI and Amazon Connect, to operate on the same intuitive Desktop
interface. This allowed existing local employees to continue operating in their
site-specific, on-premise CTI environments during the migration. Remote and
international contact center employees using Amazon Connect were then able to
operate under the same infrastructure, automation, and functionality as the local
contact center employees.
Coral Active & Amazon Connect Use Cases
We help worldwide Amazon Connect clients have a smooth
transition from traditional on-premise CTI technology to the
Amazon Connect platform and allow all existing
functionality to be retained while transitioning from the old
system to the new.
We supply Amazon Connect customers with powerful
system integration capabilities which streamline and
mediate communication between all systems involved — all
while providing the fastest, most reliable, and most flexible
agent-facing desktop in the industry.
Our powerful automation engine allows call data to trigger
CRM screen pops, initiate workflows, and perform real-time
API and database queries.
Common Amazon Connect + Coral Active integration
Screen pop and automated case management in Salesforce
Screen pop and contact creation in Microsoft Dynamics 365
Combination of Salesforce and homegrown Customer Information Systems
Click thumbnails below to view
Coral and Amazon Connect Integration
Hybrid Deploment: Amazon Connect with Legacy CTI
On Premise Deployment Option
Why Coral Active
Give Your Agents the Optimum Experience and Your Customers will Thank you.
Run multiple CTI platforms in unison.
Have the freedom to update your pre-existing system.
Remove up to 12 months from your
transition plan. Watch all of your
integration issues disappear.
Only Coral Active can run your old
and new system together. Have the
freedom to choose the best from
Changing and integrating your CTI and
CRM platforms can be the bain of any
project. Our CRM integrations make it
easy, resulting in a fast and flexible
No more specialists needed to make
What Makes Coral Active Different?
Coral Active is Fast. Coral Active is Reliable. Coral Active is Flexible.
Coral Active has the unique ability to drive multiple CRM systems and Amazon Connect simultaneously, with multiple contact center technology stacks, including on-premise CTI, making all of your systems work together.
Configuration, Not Code
Coral Active provides cross-system communication and
orchestration to Amazon Connect customers, without the
need to develop and rely on code.
Coral Active offers a powerful, event-based integration
engine, allowing Amazon Connect customers to define rules
and actions based on CTI events.
Coral Active integrates text messaging technology (Twitter,
chat, SMS, email) within the same interface as Amazon
Connect Voice, providing omnichannel capability for digital
These distinctive features allow Amazon Connect users to easily implement individualized
workflows that increase interaction quality, reduce call times, and lead to lower costs and increased
Let us show you how Coral Active can make
your Amazon Connect contact center work
even better for your company, your agents,
and your customers.