Coral Remote - Coral Active

Coral Remote™

Give your remote employees the same workflows as your on-premise staff.

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Reduce agent handling time 30 – 180 seconds

CoralRemote_CoralRemote_arger_volumes — Agents can handle larger volumes thanks to reduced AHT

CoralRemote_Complexity — Reduce security/network administration complexity

Remote Work is a Strategic Business Need

Coral Remote Makes it Simple

Flexible and easily customisable, Coral Remote solutions can be rolled out in weeks, not months.

Move your premise based contact center workforce to a remote workforce quickly
Building this operational capability will provide an ROI in the 100s of millions
Reduce employee retraining by 100%

Coral Remote Fixes the Top Remote
Contact Center Issues

Audio Quality and Reliability

One of the biggest challenges facing remote agent’s is the variable quality of the audio for voice calls. Our solution integrates seamlessly with your existing Cloud or On-Premise Call Recording platforms, ensuring any customer complaints can be resolved with clarity.

SIP Endpoint with Coral Velocity
WebRTC – Browser Only
Subscribed PSTN device – either Nailed up or transfer on demand (fixed or mobile)

Security and Privacy

Coral Remote uses a single HTTPs connection that simplifies the amount of security and network administration required to grant access to your remote agents. It also provides support for a number of security models, ensuring that your remote workforce deploys in accordance with your organizational security policies. Deployment models include:

VDI
VPN
Certificate based access

Screen Management and Agent Automation

Moving to a remote workforce often means changing from dual screen to a single screen, from direct network access to VPN access

Optimize your screen real estate and ensure that your remote consultants have access to crucial customer information

Keep existing CRM automations, meaning efficiency levels and call handling times are maintained

Continuity of Contact Center technologies
(IVR, Routing, Recording, Reporting)

Coral Remote guarantees that the full operational capabilities of your on-premise contact center are maintained when transitioning to a remote contact center workforce. The Coral Active universal Desktop ensures identical functionality and information across multiple CTI/Voice systems, including routing, reporting and monitoring.