Customers demand seamless experience
Contact center agents play a special role in delivering an amazing customer experience.
These companies deployed the Coral Agent Desktop to take their customer experience to the next level.
Customer satisfaction starts with the agent experience
Amazing customer experience helps your business stand out to attract and retain customers. Agents need the right information quickly, no matter where it is.
The Coral Agent Desktop offers an agent environment to deliver a consistent, positive customer experience. Agents have ease of access to critical information with a 360 view of the customer along with support from agent scripts, automation and agent assistant technologies.
Create the best experience >
Make the impossible, possible
When we say we “Enable the impossible”, we’re making a collaborative promise that we’ll deliver on everything you need, and create possibility out of otherwise impossible odds. But don’t just take our word for it, let our customers tell you.
See What Our Customers Say About Coral Active >
Coral Active Integrates multiple systems and technologies into a flawless unified interface
Every contact center is different. Large contact centers are more different and more complex than
others with more pressure to respond quickly to changing business needs.
Coral active is uniquely placed to integrate the complex diverse systems of large contact centers and then accelerate change with contact center agility. From rapid, large scale deployments and integrating complex systems, to a fully customizable desktop - Coral Active empowers, enhances, and enables an unmatched agent experience, so you can deliver on your customer experience.
Widgets, Integration, Framework with supporting sections for each of their full features
- Fully customizable and supports multiple CTI and CRM
- Combine leading CTI and Communications platforms, NICE, Genesys, Amazon Connect, Twilio, Cisco and Avaya
- Support for multiple CRM and Business systems including Salesforce, Dynamics365, Oracle, Service Now, ZenDesk and others
- Rapid Change Deployment and Stable
- Crisp clean agent interface to reduce training and increase productivity, less churn!
- Improve Agent Experience, Customer Satisfaction and Business Performance.
1st Call Resolution
Return On Investment