Coral Active

Upgrade Your
Operations

Agent Desktop, Softphone, Contact Center Solution, Customer Service Experience

49% of contact centers are increasing investments in technology, says a recent industry report by Customer Contact Week Digital

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Administration

Contact centers are complex environments, requiring more technology and higher expectations for agents’ performance. Coral Active’s suite of operational administrative tools enable companies to configure all aspects of the agent interface from a central, browser-only desktop.

Agent Desktop, Softphone, Contact Center Solution, Customer Service Experience
Agent Desktop, Softphone, Contact Center Solution, Customer Service Experience
Deploy a handful of high-density servers to support large-scale desktop rollouts
Agent Desktop, Softphone, Contact Center Solution, Customer Service Experience
Deploy into new departments without any customization or desktop rollout
Agent Desktop, Softphone, Contact Center Solution, Customer Service Experience
Real-time configuration changes are applied centrally and enacted globally
Agent Desktop, Softphone, Contact Center Solution, Customer Service Experience
Command-line tools for management, configuration and snapshot backup and restore of all system configuration
Agent Desktop, Softphone, Contact Center Solution, Customer Service Experience
No user or session data is stored on the clients, enabling the flexibility to move agents, hotdesk, and rebuild / add workstations any time
Agent Desktop, Softphone, Contact Center Solution, Customer Service Experience
All communication to desktops is encrypted over web-standard protocols
Agent Desktop, Softphone, Contact Center Solution, Customer Service Experience
Agent Desktop, Softphone, Contact Center Solution, Customer Service Experience
Adaptable UI

Apply changes in desktop layout and style instantly. Enhancements that can take weeks or months with traditional desktop solutions take as little as hours.

Make rollout and rollback changes quickly. Respond to business changes rapidly and then monitor remotely.

Agent Desktop, Softphone, Contact Center Solution, Customer Service Experience
Dynamic Interface

Use Coral Active's KVP behavioral mapping to tailor the desktop presentation, improving the agents' experience.