Upgrade Your
Operations

49% of contact centers are increasing investments in technology, says a recent industry report by Customer Contact Week Digital
HARNESS THE CLOUD TO IMPROVE YOUR CONTACT CENTER >Administration
Contact centers are complex environments, requiring more technology and higher expectations for agents’ performance. Coral Active’s suite of operational administrative tools enable companies to configure all aspects of the agent interface from a central, browser-only desktop.


Adaptable UI
Apply changes in desktop layout and style instantly. Enhancements that can take weeks or months with traditional desktop solutions take as little as hours.
Make rollout and rollback changes quickly. Respond to business changes rapidly and then monitor remotely.
Dynamic Interface
Use Coral Active's KVP behavioral mapping to tailor the desktop presentation, improving the agents' experience.