Desktop Orchestration allows customers to define rules and actions based on voice and digital interaction events to readily share information with connected CRM systems.
Configure, Not Code
With Coral Active’s Desktop Orchestration, the Agent Desktop is now fully integrated to all of your CRM and business apps in real-time, driving automation across any number of connected systems:
and many more.
Easily extensible and configurable per customer and interaction type, Coral Active’s Desktop Orchestration provides rich analytics to allow rapid change with complete control and insight.
Automated Application Window Management
Multiple Integration Options
These powerful features will help your business automate tasks, reducing wasted time, expediting call resolutions and enhancing customer experience.
Coral Desktop Orchestration Average Handling Time Savings
- Basic CRM automation
- 30-90 seconds per call / digital interaction
- 5 Application
fully integrated orchestration
- 60-240 seconds per call / digital interaction
- Dual CRM automation
- 60-180 seconds per call / digital interaction
- Ensuring updated, accurate contextual data
for all call transfers
- 90 seconds per transferred call/digital interaction