Coral Active

Results that
Exceed Expectations

Many companies buy multiple Tier 1 solutions to serve customers. Coral Active Agent Desktop will help you maximize those investments in your contact center.

ELEVATE AGENT PERFORMANCE >

Serve Customers from a Simple Interface, Worldwide, with Centralized Control

Agent Desktop, Softphone, Contact Center Solution, Customer Service Experience
Basic CRM automation
30-90 seconds per call / digital interaction
5 Application
fully integrated orchestration
60-240 seconds per call / digital interaction
Dual CRM automation
60-180 seconds per call / digital interaction
Ensuring updated, accurate contextual data
for all call transfers
90 seconds per transferred call/digital interaction

Enable Your Agents in a Whole New Way, While Building Loyalty

Agent Desktop, Softphone, Contact Center Solution, Customer Service Experience
Customer Information Display Explorer
  • Reduces AHT by 5-20 seconds.
  • Increases agent experience 12-15%.
  • Decreases transfers by 6-13%.
Agent Desktop, Softphone, Contact Center Solution, Customer Service Experience
Intelligent Transfer Tool

Allows agents to quickly find the best transferdestination within a complex multi-queue environment. Provides key metrics, such as expected wait times, to the agent.

  • 30-45 seconds per transfer.
  • Reduces transfers up to 25%.
Agent Desktop, Softphone, Contact Center Solution, Customer Service Experience
Agent Notepad

Automatically creates a call record, allowing agents to go back to the previous calls notes if they need to review.

  • 30-60 seconds per call / digital interaction (replaces agents use of the Microsoft Notepad application).
Agent Desktop, Softphone, Contact Center Solution, Customer Service Experience
Secure Share

Ability to send and share product and customer information to customer device.

  • 60 - 240 seconds per call / digital interaction.
Agent Desktop, Softphone, Contact Center Solution, Customer Service Experience
Guided Workflow

Ability to guide new agents through complex customer cases, reduces training time and accelerates progress through calls.

  • 60 - 240 seconds per call / digital interaction.
Agent Desktop, Softphone, Contact Center Solution, Customer Service Experience
Automated Tools

Automatically creates a call record, allowing agents to go back to the previous calls notes if they need to review.

  • Automated IVR Transfer tool for Agreed Terms and Conditions: 30 seconds per call.
  • Automated Customer Email Call Confirmation Tool: 240 seconds per call / digital interaction.
  • Ability to transfer to an IVR that enables automated payment. Great for compliance and privacy needs.
Agent Desktop, Softphone, Contact Center Solution, Customer Service Experience

Download Coral Active
Data Sheet