Coral Active

Supervisor Tools

Empower supervisors by giving them the tools that will make their job easier so their team of agents can focus on serving customers.

Activity Manager

The Activity Manager tab allows supervisors to oversee and direct agent activities. The panel on the right is the agent activities table. The organization of the table will change when various sorting criteria are applied.

Agent Desktop, Softphone, Contact Center Solution, Customer Service Experience
Agent Desktop, Softphone, Contact Center Solution, Customer Service Experience
Activity Manager Reports

The Coral Active Supervisor tool provides sophisticated functions for monitoring agent activities data. The data collated to generate reports is configurable, and as such, each setup may produce different reports than what is demonstrated within this document.

Agent Activities Tracker

The Agent Activities tab provides supervisors with an easy to use activity schedule. Agents are listed on the left of the table, and their current status is signified by the green or grey icon beside their name.

Agent Desktop, Softphone, Contact Center Solution, Customer Service Experience

Supervisor Insights

Coral Active's Supervisor Tools optimizes your team's performance and gives you insights in real-time. Agent Desktop, Softphone, Contact Center Solution, Customer Service Experience
Agent Desktop, Softphone, Contact Center Solution, Customer Service Experience
Direct Distribution

Distribute work items directly, such as back office activities and customer call backs.

Agent Desktop, Softphone, Contact Center Solution, Customer Service Experience
Team Chat Capabilities

Capability to group chat; Direct supervisor to and from agent chat.

Agent Desktop, Softphone, Contact Center Solution, Customer Service Experience
Observe and Coach

Monitor and control agent status and performance statistics in real time.